Proace health

Welcome to ProAce Healthcare

“The Ace In Home Care”

ProAce Healthcare Services offers home care to individuals across Tyne and Wear. We will support and enable individuals live safely, comfortably and independently in their own homes. ProAce Healthcare Services accepts referrals from hospitals, local authorities, social workers, GPs and self referrals.

About Us

We are the
“Ace in home care” excelling in our person-centered approach through, quality, integrity, caring and compassionate, friendly, encouraging independence, reablement, flexible, dignity, choice, respect and accountable.

Caring & Compassionate

We treat each person as an individual and place them at the centre of any assessment of needs. We are empathetic, attentive, approachable, sensitive and considerate.

Inclusive

We promote equality and oppose any kind of discrimination or abuse.

Authentic

Having no secrets, being open and truthful, accepting what is wrong and striving to put it right, share information and be accountable for our actions.

Quality driven

We are focused and committed to ensuring a high quality of care is delivered to all our service users.

Integrity

We have strong moral principles supported by honesty and transparency.

Innovative

We value research, seek to learn and to create and apply new knowledge. Keep up to date with market changes and being innovative in response to marketing.

Empowering

We support individuals to exercise their dignity choice equality, equality, diversity, independence, respect and self-worth and believes.

What we do

Services Included

What makes us unique

Branding

We intend to portray quality, professionalism, care and compassion in everything that we do. This is reflected by our name, logo and tag line. Pro stands for Professional, Ace stands for outstanding and we live up to our tag line “The Ace in home care.”

Equality, Diversity and Inclusion

ProAce Healthcare Services Ltd aims to provide services which safeguard and promote the health, welfare and quality of life of vulnerable people living in their own homes. This is regardless of the 7 protected characteristics which include; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.

ProAce Healthcare Services Ltd objectives are to provide services that:

Services provided

ProAce Healthcare Services Ltd is a home care agency, which provides palliative/ end of life care. We provide a range of personal care and essential domestic support services for vulnerable adults with dementia, mental health, physical disabilities, sensory impairment and learning difficulties from the age of 18- 65 and 65 + and living in their own homes. ProAce is regulated and inspected by the Care Quality Commission and is an approved provider to contracting Authorities.

While the exact nature of services provided to each Service User will vary and be tailored to individual needs, reablement will form the most part of it. Clients will be encouraged and prompted to carry out any of the following tasks:

Testimonials

My lifeline

Rated 5 out of 5
23 February 2025

My husband was diagnosed with motor neurone disease which proceeded very quickly and within two months we needed help just to manage daily life. He was unable to speak and soon became bedfast. We had 2 carers 4 times a day and every one of them who came through our door was kind, professional and respectful of Ken and his needs. I cannot express how much their presence supported me and my family through the saddest and most challenging of times. I truly do not think we would have been able to cope the way we did without them and we are so grateful that they were in our lives as long as they were needed

Liz Johnson

lovely to discover christian carers

Rated 5 out of 5
31 January 2025

they are all so genuinley kind and careing.

Graham Fegan

Carers who truly care

Rated 5 out of 5
22 January 2025

When care was arranged for my Dad who was paralysed and terminal due to cancer, we had no idea what to expect and understandably the idea of having people come into the home made my mam nervous. Monika and Cilla were so supportive and patient with all of our questions and helped us to navigate everything. The carers at Proace truly do care, they were so kind and supportive with my Dad in the last months of his life. Nothing was too much and they helped him to maintain his pride and dignity throughout their time with him. Words cannot express how grateful we are, every carer who came into our home did their very best to help my Dad and took the time to make sure my Mam was OK too. They helped make a very difficult time, just that little bit easier.

Thank you to the whole team, you really are amazing x

Jacqui Mann

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